There are certain methods to provide equal services to all citizens. This is important and is done according to law.
Public services and other organisations has a duty to provide equal services to all citizens and make it accessible to everyone even if special assistance is required. They accomplish this by incorporating certain methods into their work routine to make provision of service effective and flexible.
Information provided in different languages
Because of diverse community in the UK, there are 100 different languages spoken across the UK. For some of the people English is not their first language or they are tourists that don’t speak English at all and they might have hard time understanding the crucial information provided by the UPS. So services found a way to co-operate with the issue and translated their webpages and some of the leaflets to several most spoken languages apart from English. Services can also target particular communities where they know that certain languages are spoken in particular area and be even more effective e.g. (having leaflets in particular language that is relative with the community). This solution is effective, because now they are able to provide information effectively and maybe even save someone’s life.
Braille and audio format
This is a consideration for Disability Act and it protects disabled people from not being able to receive information if they are blind or deaf. They are effective, because blind, deaf people can only access the information in certain ways such as reading braille or by hearing audio, so instead of giving disabled person a leaflet which would not be effective, services consider and provide relevant way of access to information.
This is consideration for Disability act and it ensures that people who use wheelchairs could have access to buildings and facilities. Making sure that there is a ramp to enter the building and lifts if there are facilities upstairs. People with physical impairment that affects their walking could have hard time to climb the stairs or couldn’t at all if wheelchair is in use. These methods are effective, because it allows people to have access to buildings and facilities and receive treatment.
Specialist training for staff
Because of the diverse community in UK it is important to understand other cultures in community, identify people with certain impairments and be able to recognise and tolerate the differences. Because UPS usually interacts with the public it is very important that they are aware of this and that they can act to it appropriately. To solve this UPS provide training to learn how to treat people as individuals with certain characteristics. This strategies are usually effective, but a lot of the end result depends not on the training provided, but on the participation of the trainees. So if workers of UPS are willing to accept the knowledge provided during the training they will be more likely to apply it during the service and will create positive reputation instead of negative.
Supported access to report hate crimes
It might be difficult for victims to report hate crime, because of its nature. So UPS and especially police considered this and created methods to make easier to report hate crime for its victims to make it more accessible. Victims of hate crime can contact by phone or go to local police station to report hate crime or illegal behaviour. Other ways include meeting police officer in public and directly reporting the crime, reporting online through police website or using special scheme specifically designed to fight hate crime which is called True Vision Self Reporting Scheme. These methods are effective, because police investigate all the reports even if it takes some time, because of amount of reports they receive and they take hate crime very seriously this is why criminals usually get caught.
Special equipment to aid hearing difficulties
People that have hearing difficulties can access specialist services that will regain independence to them by aiding them with specialist equipment such as: minicom or text phones and providing with training. It is very effective, because people with impairments can still receive effective service without limitation due to their inability to perform certain tasks.
Use of interpreters
Because of variety of different cultures and or high tourism level UK UPS has to be flexible when they need to communicate with individuals of the public that don’t speak English. To solve this issue, they use interpreters/translators and communicate through them. This is not very effective communication and in emergency situations it would be very hard to manage situation with interpreters, but in non-emergency situation interpreters would be effective enough to understand and send information to individual or individuals.